Policy
Hazard and Safety Register
An overview of perceived risks and how Te Hāhi plans to mitigate these risks
Child Protection
An overview of our obligations and Te Hāhi’s child protection statement.
Cultural Awareness & Sensitivity
Te Hāhi is committed to providing support that respects and values other cultures within the community – what we do, serves all people
Covid Response
Te Hāhi’s operations during level alerts.
Disciplinary Process
In order to protect and maintain the integrity of the organisation Te Hāhi has processes that:
Clearly communicate our values;
Provide a fair and robust process for dealing with any situation
Financial Management & Administration
An overview on the financial processes of THA.
Referral Process
An overview on how Te Hāhi receives and handles referral information from the Police.
Resolution of Complaints regarding Te Hāhi
This policy provides a robust process to follow if a complaint is received in regard to a Te Hāhi service or volunteer and to ensure an appropriate resolution to that complaint.
Volunteer Conflict Resolution & Management
It is Te Hāhi’s intent to be responsive to any issues or concerns that arise between volunteers and/or staff. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them.
Volunteer Vetting
Outlines Te Hāhi’s commitment to ensuring safe and appropriate volunteers respond to Police referrals by undergoing a national vetting process.
Health & Safety
Te Hāhi is committed to providing and maintaining a safe and healthy workplace for all its workers, volunteers and members of the public. All hazards and risks to health and safety will be eliminated or minimised, as far as is reasonably practicable.
Information Management Policy
To provide guidelines for Te Hāhi volunteers to ensure appropriate handling of confidential and sensitive information.
To uphold the legal obligations around privacy and confidentiality for whanau.
National Governance
Defining the roles and responsibilities of the governing body for Te Hāhi.
Privacy & Confidentiality
An overview of our obligations under the Privacy Act 2020.
Public Relations & Media
This policy governs the processes that should be undertaken in terms of Public Relations. There are two aspects:
being approached by the media in regard to Te Hāhi and its’ work and,
marketing and building awareness of Te Hāhi within a community.
Recruitment Process of Volunteers
An overview of the process of selection and vetting of Te Hāhi volunteers.
Social Media Use
To provide guidelines for employees/volunteers whilst using social media in order to protect the confidentiality of the people we serve and the sensitive nature of our service.
Safety Guidelines -2020
Guideline for volunteers around safety while on visits.
Wellbeing of Volunteers
To maintain the mental and spiritual wellbeing of our volunteers.
To provide guidelines for debriefing processes for Team Coordinators that are to follow each referral/visit.